Help Center

Squish is boutique managed IT for small businesses: domain registration, Microsoft 365 email, and managed WordPress and cloud hosting. Create an account, register or transfer a domain, then add email or hosting — because Squish runs your DNS, everything connects automatically.

Your dashboard shows your domains, email subscriptions, hosting, and billing in one place. Click any domain to manage DNS records, transfer lock, auto-renew, and WHOIS privacy. The billing card shows your next renewal and a receipt link for every past payment, and open support cases are listed there too.

The chat assistant answers questions about your services, your billing, and how anything here works — from the home page, your dashboard, or the Ask the assistant button at the bottom of this page.

Out of the box it only answers. Switch on Let the assistant act on my account under Assistant in your dashboard preferences and it can make changes too — edit DNS, set up forwarding, update your details — always showing you what it's about to do and asking you to confirm first. It's off by default, and you can switch it back off at any time.

Go to the Domains page and type your desired name in the search bar — availability and pricing come live from the registry. Every registration includes WHOIS privacy at no extra cost, and the renewal price is disclosed up front on the search results — the renewal you see is the renewal you pay.

Open the domain from your dashboard and go to DNS records. Add an A record pointing to your web host's IP address and a CNAME for 'www'. Our anycast DNS publishes changes in under 60 seconds; global propagation finishes as old records' TTLs expire. If your site is hosted on Squish, skip all of this — records are configured automatically.

Moving your DNS to Squish from somewhere else? The DNS migration wizard reads your current zone, shows you every record it found so you can uncheck anything stale, loads them here, and only switches the nameservers once that's done — so you're never live on an empty zone.

Unlock the domain at your current registrar and request the authorization (EPP) code — they're required to give it to you. Then search for your domain in the Squish chat and choose Transfer, or ask the assistant to start one. Transfers typically complete in 5–7 days, include the ICANN-required one-year extension billed at cost, and don't touch your DNS — your site and email stay up the whole time.

Open the domain in your dashboard and choose Transfer out. You'll unlock the domain, and the authorization code is emailed by the registry partner directly to the registrant address on file — we never see it. No exit fees, no retention tricks.

Auto-renew is on by default: we email you ahead of the renewal, then charge your card on file inside the last 30 days before expiry, so there's no risk window. You can turn auto-renew off per domain from your dashboard. If a domain does lapse, most TLDs allow roughly 30 days of grace to renew at the normal price, followed by a registry redemption window with a restoration fee set by the registry (typically $80–$100).

DNSSEC signs your DNS so a resolver can prove the answers really came from you — it's the defence against spoofing and cache-poisoning attacks. On domains registered with Squish it's set up during registration: we sign the zone and publish the DS record at the registry for you. There's nothing to switch on, and it isn't gated behind a premium DNS tier.

If you later move your nameservers elsewhere, we strip the DS records first. Leaving them behind would point validating resolvers at signing keys your new host doesn't have, and the domain would stop resolving everywhere — that failure is total and it's why the step isn't optional.

Pick a plan on the Email page. After checkout, a short setup wizard collects your domain, tenant name, and admin account — about two minutes of input — then provisioning runs in the background, typically 5–30 minutes. If your domain's DNS is on Squish, MX, SPF, DKIM, and DMARC records are configured automatically. We email you the moment your mailboxes are ready.

Your Squish email is real Microsoft 365. Use Outlook on the web at outlook.office365.com, the Outlook desktop and mobile apps, or Apple Mail — just sign in with your new address and password. No server settings to copy.

Assign licenses and create mailboxes right from your Squish dashboard. For deeper controls — shared mailboxes, aliases, security policies — you also have full admin access to your own Microsoft 365 admin center. Your tenant belongs to you, and that doesn't change if you ever leave.

If you're paying Microsoft directly or through GoDaddy, the self-serve wizard at squish.co/migrate-email moves the billing relationship to Squish without touching your mailboxes. Same logins, same data, zero downtime. You can schedule the switch for your current renewal date so you never double-pay.

Moving to Microsoft 365 from Google Workspace, Gmail, or another provider is a scoped project rather than a button. Open a case from Open a case at the bottom of this page — or just ask the assistant — and we'll plan it with you before you commit: what gets moved, how the cutover is sequenced, and how long it takes. We don't do surprise downtime, and we won't sell you a migration we haven't planned.

Web Hosting is managed WordPress on shared infrastructure. Faber by Squish is the same hosting with the site built for you by describing it — see the Faber articles below. Managed Cloud gives you a dedicated VPS with your choice of control panel — CyberPanel included, Plesk available as a paid add-on. Managed AWS is a scoped engagement: reach out and we'll put a plan together with you. The full side-by-side of what each tier can actually do is on the hosting capabilities page.

Describe your business and Faber designs a real WordPress site for it: the pages you name, the sections on them, every word of the copy, a colour palette, fonts, a layout and photography chosen to fit. Every contact section carries a working contact form as standard — messages are emailed to you, and there is nothing separate to add. You can attach your own photographs in the chat.

When you publish, it goes to your own domain and it is an ordinary WordPress site from that moment: yours to move, to hand to a developer, or to edit by hand.

Faber builds pages and sections, so anything needing its own software is out of reach. You are not stuck — each has a real alternative, and Faber offers it the first time you ask.

There are two doors — the Faber chat, and wp-admin — and it is worth knowing how they meet.

Publishing republishes the whole site, not only the page you changed. If you have edited a page by hand in WordPress, Faber leaves it alone when it has nothing new to say about it. If you have asked for a change to that page, it publishes the change and tells you so, and the version you edited is kept in that page's revision history in WordPress. Your site header is never touched either way.

"Start over" wipes the draft, not the live site: your pages stay up until the next publish replaces them.

Web Hosting and Managed Cloud orders go through a short setup flow where you pick your setup type and connect a domain. Domains registered with Squish are pointed automatically — nameservers and records included, nothing to copy-paste.

Migrations to Squish hosting are included at no extra cost, and most of it you can drive yourself. The site migration wizard provisions your new site, copies your existing WordPress site across, and stages it on a preview URL — so you can click around and confirm it's right while your live site is still untouched. When you're happy, it hands off to the DNS wizard for the cutover.

Moving a whole server rather than one site — VPS to VPS, or off an old Plesk box — is the server migration wizard instead. Larger or unusual sites get a scoped plan first: open a case and we'll look at it with you before anything moves.

Web Hosting includes daily backups through the control panel. Every Managed Cloud VPS includes weekly system backups as standard.

Managed Backups Plus is the add-on that takes it further on Managed Cloud: a snapshot every day kept for a week, weekly restore points out to 30 days, one-click restore from your dashboard, encrypted at rest and in transit. You can add it to a VPS you already own from the hosting card on your dashboard.

Managed Monitoring is a Managed Cloud add-on: uptime checks every minute from multiple regions, with live status and response-time history on your dashboard. A dip has to be confirmed from more than one region before anything fires, so a single flaky probe doesn't cry wolf — and when it is real, Squish ops are alerted and start triaging. Add it to a VPS you already own from the hosting card on your dashboard.

Subscriptions renew automatically on your billing date, and a receipt is emailed for every charge — receipts are also linked from the billing card on your dashboard. Hosting is available on 1, 2, and 3-year terms at better rates, domains can be registered or renewed for 1–10 years, and email plans are monthly or annual.

All major credit and debit cards, processed securely by Stripe. Stripe Link is supported for one-click checkout. We never see or store your card number.

Domain registrations are refundable within 3 days of purchase; after that, domain fees and renewals are non-refundable. Hosting and VPS: monthly plans cancel at the end of the current paid period; prepaid multi-year plans can be cancelled anytime from your dashboard and are refunded for the unused months (VPS keeps a 30-day recovery snapshot so you can restore). Email (Microsoft 365): full refund within Microsoft's 7-day window, then it runs to the end of the term. Larger or later refunds get a quick review.

Need a hand? Open a case with Billing as the category and your order number in the description.

Open Billing from your dashboard to add or update your card. If a saved card is about to expire, we email you a heads-up before any renewal can fail.

Cancel email and hosting subscriptions yourself from your dashboard — open the service and choose Cancel. Before anything happens you'll see a quote spelling out the date service ends and any refund due for unused prepaid months. Nothing is cancelled until you confirm that screen.

Domains work differently: they aren't cancelled, they're allowed to expire. Turn off auto-renew for that domain, or transfer it away if you want it somewhere else.

Two ways, both at the bottom of this page.

Ask the assistant is the fast one — it knows your services and your billing, and it answers most things on the spot.

Open a case files a real ticket with a case number. Use it when something needs a person, when you want a written record, or when the assistant hands you off. You don't need an account — just give us an email address to reply to.

We're a small senior team, so a case goes to an engineer rather than a queue, and we typically reply within one business day. There's no support phone line and no support inbox: the case is the front door, and it's the one thing we track.

You get a case number the moment you submit — that's your reference for anything that follows.

If you were signed in when you opened it, the case is listed under Support Cases on your dashboard with its live status: New, Working, Escalated, or Closed. Open one while signed out and we reply to the address you gave us; if that address already matches a Squish account, it shows up on that dashboard too.

Replies come from a person who has read the case, not an autoresponder acknowledging receipt.

The more specific the report, the faster the fix. Worth including:

If you can reproduce it, the steps to reproduce it are worth more than everything else on this list put together.

Live service health is at squish.co/status — wired to our real monitoring, not a static green page. If something is broadly down, you'll usually see it there before a case tells you anything new.

Security vulnerabilities go through the contact in security.txt — that's the right channel for responsible disclosure, and reports sent there are read.

If you think your own account has been compromised, open a case with Technical as the category and the word 'security' in the first line. Those get pulled to the top of the pile.